Hyarcs Investments (PTY) Ltd Customer Policy for Selling Products

1. Introduction

Welcome to Hyarcs Investments (Pty) Ltd T/A Stockroom ("COMPANY"). We are dedicated to providing high-quality products and outstanding customer service. This policy outlines the terms and conditions for purchasing products from our store. By purchasing from us, you agree to comply with the terms and conditions detailed in this policy.

2. Product Information

• All products are described as accurately as possible, including details on features, specifications, and usage instructions.

• Prices are subject to change without prior notice. However, the price displayed at the time of purchase will be honoured for that transaction.

• Product availability is not guaranteed and may vary based on inventory levels. We will inform you promptly if a product you ordered is out of stock.

3. Ordering and Payment

• Orders can be placed online through our website, by phone, or in-store.

• We accept multiple payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are processed securely.

• Full payment is required at the time of purchase. We do not accept partial payments or payment plans.

• An order confirmation, including the details of your purchase and payment, will be sent to the email address provided during the ordering process.

4. Shipping and Delivery

• Shipping costs are calculated at checkout based on the delivery location, product weight, and shipping method selected.

• Estimated delivery times are provided at checkout; however, they are not guaranteed and may vary depending on factors such as shipping carrier delays and weather conditions.

• Customers will receive a tracking number via email once their order has been shipped. Orders can be tracked using the carrier's website for real-time updates.

• We are not responsible for delays caused by customs, natural disasters, or other unforeseen circumstances.

5. Returns and Refunds

• Products can be returned within 30 days of purchase for a full refund, store credit, or exchange. Proof of purchase is required for all returns.

• Items must be in their original condition, unopened, unused, and in the original packaging. Returns that do not meet these criteria may be refused or subject to a restocking fee.

• Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or the wrong item was shipped. In such cases, we will cover the return shipping costs.

• Refunds will be processed within 7-10 business days after the returned product has been received and inspected.

6. Warranty and Repairs

• Some products come with a manufacturer's warranty. Warranty details, including the duration and coverage, are provided with the product packaging or on the product page on our website.

• For warranty claims or repairs, please contact our customer service team at https://www.stockroombw.com/contact-us. Proof of purchase and warranty documentation may be required.

• Warranty coverage does not extend to damage caused by misuse, neglect, or unauthorized modifications.

7. Privacy and Security

• We are committed to protecting your privacy. Customer information is kept confidential and secure in accordance with applicable data protection regulations, such as GDPR.

• Personal information will not be shared with third parties without the customer's explicit consent, except as required by law or to fulfil the transaction (e.g., with payment processors and shipping companies).

• Our website uses SSL encryption to protect your data during online transactions.

8. Customer Service

• For any questions, concerns, or support requests, please contact our customer service team at https://www.stockroombw.com/contact-us.

• Our team is available from 09:00 AM to 5:00 PM, Monday to Friday. We are closed on Saturdays & Sundays.

9. Changes to Policy

• We reserve the right to update this policy at any time. Changes will be posted on our website, and the revised policy will take effect immediately upon posting.

• Customers are encouraged to review this policy periodically for updates.

10. Acceptance of Terms

By purchasing products from Hyarcs Investments (Pty) Ltd T/A Stockroom ("COMPANY"), you acknowledge and agree to the terms and conditions outlined in this policy. If you do not agree to these terms, please refrain from making a purchase.