Hyarcs Investments (PTY) Ltd T/A Stockroom ("COMPANY") Privacy Policy
Effective Date: October 02, 2024
Hyarcs Investments (PTY) Ltd T/A Stockroom ("COMPANY") ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our platform, which includes our website (https://www.stockroombw.com) and our mobile app ("App"). By using our platform, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of personal information through our website and App:
1.1 Personal Identification Information
Name, address, phone number, email address, and other contact details.
Account information, such as usernames and passwords when you register an account on our platform.
1.2 Payment Information
Credit/debit card details, bank account information, and transaction history for purchases made through our platform.
Payment processing is facilitated through third-party services provided by payment gateways.
1.3 Order and Booking Information
Mobile contact, Delivery and billing addresses for order fulfilment.
1.4 Technical Data
Device information, IP address, browser type, operating system, and usage data such as page visits, app interactions, and access times.
Unique device identifiers and other diagnostic data collected via the App.
1.5 Cookies and Tracking Technologies
Cookies, web beacons, and other tracking technologies to enhance your experience on our platform (details provided in Section 5).
2. How We Use Your Information
We use the information collected for the following purposes:
To Provide Services: To process orders, manage bookings, subscriptions, and payments through App service provider Business Solutions, and facilitate transactions in the multi-vendor marketplace.
To Improve User Experience: To personalize content, product recommendations, and services based on your preferences and usage patterns.
To Communicate with You: To send order confirmations, booking details, account updates, and marketing communications (with your consent). You can opt out of marketing communications at any time.
To Comply with Legal Obligations: To fulfil legal, regulatory, and contractual obligations, including fraud detection, risk management, and dispute resolution.
For Security Purposes: To protect our platform and users from unauthorized access, data breaches, and other security threats.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share your information under the following circumstances:
3.1 Service Providers
With third-party vendors, including Wix (for Wix Stores, Bookings, Multi-Vendor solutions, etc.), payment processors, and shipping companies, to facilitate order processing, payment transactions, and delivery.
These service providers are obligated to maintain the confidentiality and security of your information and may only use it for the purposes specified by COMPANY.
3.2 Compliance with Laws
When required by law, regulation, legal process, or governmental request, to comply with legal obligations or to protect the rights, property, or safety of COMPANY, our customers, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.
4. Data Security
We take appropriate security measures to protect your personal information, including:
Encryption: All transactions on our platform, including the App, are encrypted using SSL (Secure Socket Layer) technology.
Access Control: Restricting access to personal information to authorized personnel only.
Data Storage: Storing personal information in secure data centers with appropriate safeguards provided by Wix and other service providers.
Regular Audits: Periodic reviews of our data collection, storage, and processing practices to prevent unauthorized access or data breaches.
Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure; hence, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website and App to enhance user experience. These technologies help us:
Remember your preferences and session information.
Understand user interactions to improve platform performance.
Display personalized content and advertising.
You can manage your cookie preferences through your browser settings. However, disabling cookies may impact the functionality of our platform.
6. User Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
Objection: Object to the processing of your personal information for direct marketing purposes.
Data Portability: Request a copy of your personal information in a commonly used electronic format.
To exercise these rights, please contact us using the information provided in Section 10. We will respond to your request in accordance with applicable data protection laws.
7. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.
8. App Permissions
When you use our App, we may request access to certain device permissions, including:
Location: To provide location-based services, such as local store listings or delivery estimates.
Camera: For certain functionalities, such as uploading profile pictures or scanning product codes.
Notifications: To send you order updates, booking reminders, and promotional messages.
You can manage or disable these permissions through your device settings at any time.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. The updated policy will be posted on our platform, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Hours: 09:00 AM - 5:00 PM, Monday to Friday (Closed on Saturdays & Sundays)
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