Hyarcs Investments (PTY) Ltd T/A Stockroom ("COMPANY") Shipping Policy
Effective Date: October 02, 2024
At Hyarcs Investments (PTY) Ltd T/A Stockroom ("COMPANY"), we strive to ensure a smooth and timely delivery of your orders. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our platform, including our website and mobile app.
By placing an order, you agree to the terms of this Shipping Policy.
1. Order Processing
Order Confirmation: Once your order is placed, you will receive an order confirmation via email. Please ensure your contact details are accurate at checkout.
Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) from the date of order confirmation.
Multi-Vendor Orders: If your order includes products from multiple vendors, items may be shipped separately, and delivery times may vary based on each vendor’s processing schedule.
2. Shipping Costs
Shipping Costs: Shipping costs are calculated based on the delivery location, product weight, dimensions, and selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current promotions and eligibility criteria.
Additional Fees: For certain locations or oversized items, additional shipping fees may apply. These will be clearly stated at checkout.
3. Shipping Methods and Delivery Time
Standard Shipping: Estimated delivery time for standard shipping is 5-7 business days after the order has been processed.
Express Shipping: If you select express shipping, estimated delivery time is 1-3 business days after the order has been processed. Additional fees apply for express shipping services.
Local Pickup: Where available, you may choose to pick up your order from one of our distribution centres. Please ensure to bring your order confirmation and a valid ID when collecting your order.
Delivery Delays: Delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control, such as weather conditions, customs processing, or high order volumes. COMPANY is not liable for delays caused by shipping carriers or events beyond our control.
4. Delivery Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order’s status through the shipping carrier’s website.
For multi-vendor orders, you will receive separate tracking numbers for each shipment.
5. Shipping Restrictions
Delivery Locations: We currently ship to addresses within Botswana . Some remote or restricted areas may not be eligible for delivery. If you have questions about delivery to your location, please contact our customer service.
P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes, APO, or FPO addresses. A physical street address is required for delivery.
Signature Upon Delivery: For certain orders, a signature may be required upon delivery. The shipping carrier may attempt delivery up to three times before returning the package to us.
6. Failed Delivery or Incorrect Address
Incorrect Address: It is the customer’s responsibility to provide accurate shipping information. If an incorrect address is provided, and the order is returned to us, additional shipping fees may apply for reshipping the order to the correct address.
Failed Delivery: If the shipping carrier is unable to deliver your package due to lack of response or incorrect address, the order will be returned to us. In such cases, we will issue a refund to your original payment method, less the original shipping fee and any return shipping costs.
7. Lost or Damaged Packages
Lost Packages: If your order has not arrived within the estimated delivery time frame and the tracking information shows no updates, please contact our customer service at https://www.stockroombw.com/contact-us. We will work with the shipping carrier to investigate the issue.
Damaged Packages: If your package arrives damaged, please notify us within 3 days of delivery. Include photos of the damage and packaging to support your claim. We will assess the situation and work to provide a resolution, which may include a replacement or refund.
8. Multi-Vendor Orders
If your order includes products from multiple vendors through our marketplace, items may be shipped separately. Each vendor is responsible for the packaging and shipping of their products.
Delivery times for multi-vendor orders may vary depending on each vendor's location, processing time, and shipping method.
9. International Shipping and Customs Duties
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. COMPANY is not responsible for delays caused by customs processing.
Please ensure that the products ordered comply with the import regulations of the destination country. COMPANY is not liable for orders that are held or confiscated by customs.
10. Changes to Shipping Policy
COMPANY reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on our platform, with the revised effective date noted. Customers are encouraged to review this policy periodically for any updates.
11. Contact Information
If you have any questions or concerns about this Shipping Policy, please contact us:
Business Hours: 09:00 AM - 5:00 PM, Monday to Friday (Closed on Saturdays & Sundays)
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